Terms and Conditions
Rental Terms & Conditions
Welcome to Rocket Rentals USA! Please review our rental policies, cancellation options, and equipment guidelines before placing your reservation. Our goal is to make your rental experience as convenient and worry-free as possible.
Cancellation Policy
We understand that vacation plans can change. Rocket Rentals USA offers an optional Cancel for Any Reason Guarantee for additional flexibility, as well as a standard cancellation policy.
Cancel for Any Reason Guarantee
Travel plans and events do not always go as expected. That is why Rocket Rentals USA offers an optional Cancel for Any Reason Guarantee, giving you greater flexibility and peace of mind when booking your rental.
When you purchase the guarantee during checkout and cancel at least 24 hours before the start of your selected delivery window, you receive:
- Full refund of all rental items, including linen rentals.
- No cancellation or processing fees.
The Cancel for Any Reason Guarantee must be purchased when placing your reservation and cannot be added later. The guarantee fee itself is non-refundable.
Standard Cancellation Policy
If you do not purchase the Cancel for Any Reason Guarantee, the following policy applies:
- Before order confirmation: Receive a 100% refund.
- More than 48 hours before delivery: Receive a full refund of your rental, excluding linen rental charges if cancellation occurs within 7 days of your rental date and time.
- Between 48 and 24 hours before delivery: A cancellation fee equal to 10% of the rental equipment total applies. Linen rental charges are non-refundable.
- Within 24 hours of delivery: Confirmed orders are non-refundable.
Cancellation Protection Comparison
See how the optional Cancel for Any Reason Guarantee compares with standard cancellation.
| Cancellation Timing | With Guarantee | Without Guarantee |
|---|---|---|
| More than 48 hours before delivery | Full refund of rental items, including linen rentals. No cancellation or processing fees. | Full refund of rental items. Linen rentals may be non-refundable if within 7 days. |
| 48 to 24 hours before delivery | Full refund of rental items, including linen rentals. No cancellation or processing fees. | 10% cancellation fee on rental equipment. Linen rentals are non-refundable. |
| Within 24 hours of delivery | Guarantee benefits are not available. Confirmed orders are non-refundable. | Confirmed orders are non-refundable. |
| After delivery or rental start | No refunds. | No refunds. |
Important: The Cancel for Any Reason Guarantee must be added during checkout and cannot be purchased afterward. Its fee is non-refundable.
Rental Agreement & Equipment Policies
The following terms apply to rentals made through Rocket Rentals USA. Select any section below to review the details.
By accepting delivery of rented items, the customer agrees to the terms and conditions of this rental agreement.
The customer acknowledges receipt of the rented equipment and confirms that the items have been received in good order. The customer is responsible for verifying the accuracy of the rental agreement.
If rented equipment needs to be moved or relocated after delivery, a $25 service charge applies.
Larger rental equipment, including but not limited to full-size cribs and BBQ grills, must not be transported in a vehicle by the renter.
Customers must contact Rocket Rentals USA to arrange any necessary transfer or relocation of larger equipment.
The customer assumes full responsibility for all rented equipment, including its safe and proper use, operation, maintenance, and return.
Customers are responsible for loss, damage, and necessary repairs. All equipment must be returned in the same condition in which it was received, subject to normal use.
Additional cleaning or repair fees may be charged to the credit card on file.
Rocket Rentals USA makes no warranties of merchantability or fitness for a particular purpose, whether express or implied.
This rental agreement constitutes the agreement between the customer and Rocket Rentals USA.
The customer agrees to indemnify and hold Rocket Rentals USA harmless from claims arising from the customer's negligent use or misuse of rental equipment, including claims involving third-party injury, loss, or property damage, and associated reasonable legal costs.
Customers must read and follow all manufacturer warnings, operating instructions, and safety guidelines provided with rental equipment.
Adult supervision must be provided whenever required for the safe use of rental equipment.
Customers acknowledge the possibility of injury resulting from improper use or operation of rental equipment.
Rental equipment must be available for return or pickup at the agreed date and time.
If equipment is not returned as scheduled, additional rental charges may apply.
If equipment is missing or unavailable for pickup, the customer may be responsible for its replacement cost.
Rocket Rentals USA reserves the right to pursue lawful recovery of equipment that is not returned.
The customer agrees to pay reasonable attorney fees and court costs incurred by Rocket Rentals USA in enforcing this rental agreement, to the extent permitted by applicable law.
Customers are responsible for providing any required property access instructions, including door or gate codes.
Baby equipment may be placed inside the front door when access has been arranged.
At the end of the rental, equipment must be returned to the agreed pickup location.
A $25 return service fee may apply if equipment is not left at the designated location.
If a customer is not present at a hotel during delivery, rental equipment may be left with hotel bell services, subject to hotel policies.
Equipment may be tagged for identification. At the end of the rental, items must be returned to the designated bell services location with their tags.
The renter remains responsible for missing or lost rental equipment, including after hotel checkout.
Requests to change a scheduled delivery within 24 hours of the original delivery time may result in an additional schedule change fee.
All schedule changes are subject to availability and confirmation by Rocket Rentals USA.
