Yes. All Rocket Rentals USA items are thoroughly cleaned and sanitized after every rental.

Strollers, scooters, and wheelchairs are cleaned with eco-friendly products, removable fabrics are professionally laundered, and non-removable fabrics are hand-cleaned and steam-sanitized.

Party rentals, baby equipment, and other rental items are also cleaned and sanitized using eco-friendly disinfectants. No harsh chemicals are used.

No. Our scooters are not waterproof.

Exposure to heavy rain or driving through standing water can damage the control panel and battery system. To help protect your rental, every scooter includes a rain cover.

Our phone hours are 7:00 AM to 9:00 PM EST. Deliveries and pickups are available from 6:00 AM to 1:00 AM EST.

During checkout, you can select your delivery location and preferred delivery and pickup times.

Yes! If you would like to keep your rental longer than originally scheduled, please contact us at 407-818-1289 or support@rocketrentalsusa.com.

We will do our best to accommodate your request based on availability.

Absolutely! You can reserve multiple rental items in a single order for added convenience.

Yes. If you need your rental items picked up from a different location than the original delivery address, we can often accommodate this request within the same city or metro area.

During checkout, you will have the option to enter a separate pickup address if needed.

Please note that pickup and delivery locations must remain within the same metro area, as we are unable to transfer rentals between different cities. Additional fees may apply depending on the distance between the delivery and pickup locations.

This service is not available for full-size cribs or SNOO rentals, and these items cannot be transferred by the guest. If a full-size crib transfer is required within the same service area, additional fees may apply.

To help ensure a smooth experience, we ask that someone be available during the scheduled delivery and pickup windows. A rescheduling fee may apply if service cannot be completed as planned.

Our team will always do its best to coordinate everything and provide a convenient, hassle-free rental experience.

Cancel for Any Reason Guarantee

Travel plans and events do not always go as expected. That is why Rocket Rentals USA offers an optional Cancel for Any Reason Guarantee, giving you greater flexibility and peace of mind when booking your rental.

When you purchase the Cancel for Any Reason Guarantee during checkout and cancel at least 24 hours before the start of your selected delivery window, you will receive:

• Full refund of all rental items, including linen rentals
• No cancellation or processing fees

Please note: The Cancel for Any Reason Guarantee must be added at the time your reservation is placed and cannot be added later. The fee for this optional protection is non-refundable.

Standard Cancellation Policy

If you choose not to purchase the Cancel for Any Reason Guarantee, the following cancellation policy applies:

• Before your order is confirmed: Receive a 100% refund.
• More than 48 hours before delivery: Receive a full refund of your rental, excluding linen rental charges if within 7 days of your rental date and time.
• Between 48 and 24 hours before delivery: A cancellation fee equal to 10% of the rental equipment total will apply. Linen rental charges are non-refundable.
• Within 24 hours of delivery: Once an order has been confirmed, it is non-refundable.

Last-minute reservations: Reservations placed within 24 hours of the start of the selected delivery window are non-refundable once confirmed and are not eligible for the Cancel for Any Reason Guarantee.

After delivery: Once delivery has been completed or your rental period has begun, no refunds will be issued for delivered equipment, unused items, or items returned early.

The Cancel for Any Reason Guarantee gives you added flexibility when plans change.

Please note: The Cancel for Any Reason Guarantee must be added at checkout and cannot be added later. The guarantee fee is non-refundable.

Our cribs are designed for convenience and require little to no assembly.

Newer-style cribs simply roll into place and unfold using secure locking latches, with no tools, hardware, or complicated setup needed.

Most setups can be completed in just a few minutes and are user-friendly for almost anyone.

If you need any assistance, your local Rocket Rentals USA team member will be happy to help.

No. We do not charge delivery fees on our rentals.

Please note that some delivery locations may require a minimum order amount. Any applicable requirements will be communicated during the booking process.

Yes. We make traveling easier by offering convenient airport pickup and drop-off services.

Depending on the airport, we may meet you at the rental car area, curbside, or another designated meeting location.

Simply provide your flight details during checkout and our team will coordinate the rest.

We also monitor flight delays and stay in communication to adjust as needed, ensuring a smooth hand-off upon arrival and departure.

Important: Full-size cribs and SNOO rentals are not available for airport delivery.

We do not install car seats due to safety and liability considerations.

Proper car seat installation is highly specific to each vehicle and requires precise knowledge of both the seat manufacturer's instructions and the vehicle's anchoring system.

Because installation can vary from one vehicle and situation to another, we are unable to guarantee correct installation in every case.

For your safety, we recommend that all car seats be installed and checked by a certified Child Passenger Safety Technician or according to the manufacturer's instructions before use.

Yes. Warehouse pickup and drop-off can be arranged upon request.

Our warehouse is conveniently located approximately:

• 10 minutes from Universal Orlando Resort
• 15 minutes from Orlando International Airport (MCO)
• 20 minutes from Walt Disney World Resort

Yes. We offer discounted long-term rental rates for bookings that are typically longer than two weeks.

Long-term pricing is displayed directly under each item when selecting your rental dates, making it easy to see your savings automatically.

Whether you are staying for an extended vacation, temporary relocation, seasonal visit, work assignment, or hosting family for an extended period, Rocket Rentals USA can provide flexible rental solutions to fit your needs.

If you need a custom quote or have specific rental requirements, please contact us at support@rocketrentalsusa.com and our team will be happy to assist.

Yes! We welcome partnerships with travel agents, hotels, vacation rental managers, and other travel-related businesses.

To learn more about becoming a partner, visit our Affiliate page or contact us at support@rocketrentalsusa.com or 407-818-1289.

We recommend placing your order as early as possible to ensure the best availability for your selected rental dates.

As soon as your travel plans are confirmed, you can reserve your equipment online in just a few minutes.

During peak travel seasons such as holidays and summer months, we recommend booking several weeks in advance. During slower periods, 1–2 weeks' notice is typically sufficient.

If you need equipment on short notice, we will always do our best to accommodate last-minute requests whenever possible.

Booking early is especially important for high-demand items such as full-size cribs, SNOO bassinets, and popular stroller models to help ensure availability.

Once your reservation has been verified, you will receive a confirmation email.

If you do not receive a confirmation within 24 hours, please contact us at 407-818-1289 or support@rocketrentalsusa.com.

Our phone hours are 7:00 AM to 9:00 PM EST, and deliveries and pickups are available from 6:00 AM to 1:00 AM EST.

During checkout, you can select your delivery location, including hotels, vacation rentals, airports, cruise terminals, and other approved locations, along with your preferred delivery and pickup times.

Walt Disney World Resort Hotels: Guests staying at Walt Disney World Resort hotels must meet a Rocket Rentals USA team member for delivery and pickup.

Other Hotels and Resorts: For most other hotels, rentals will be delivered to the resort's bell services department. Delivery instructions will be included in your confirmation email.

If your rental item is lost or stolen, please contact us immediately at 407-818-1289 so we can assist you and discuss the next steps.

If you need assistance during your rental period, please call 407-818-1289 or email support@rocketrentalsusa.com.

Our contact information is also attached directly to your rental equipment.

Need items last minute? No problem.

Simply place your order online and we will flag it as a rush request.

Rush orders are reviewed quickly, and you will receive a confirmation email as soon as your order is approved.

Once you receive your confirmation email, your order is fully secured.

If there are any issues due to short notice or item availability, our team will contact you promptly by phone, text, or email.

You will not be charged if we are unable to fulfill your request.

Strollers, Scooters, and Wheelchairs

• Removable fabrics are professionally laundered using eco-friendly commercial detergents.
• Non-removable fabrics are hand-cleaned and steam-sanitized.
• Frames, wheels, baskets, and hard surfaces are disinfected using eco-friendly cleaning products.

Party Rentals, Baby Equipment, and Other Rental Items

• All items are thoroughly cleaned and sanitized using eco-friendly disinfectants.
• Food-service items are cleaned according to FDA guidelines.
• No harsh chemicals are used, making our cleaning process safe for guests of all ages.

We accept a wide variety of payment options, including:

Credit & Debit Cards

• Visa
• Mastercard
• American Express
• Discover
• Diners Club

Our rentals are billed on a per-night basis and begin on your scheduled delivery date.

Your rental period is based on the dates selected during checkout, regardless of the exact delivery or pickup time.

If Rocket Rentals USA delivers your items earlier than scheduled or picks them up later than your confirmed rental dates due to logistical scheduling, you will not be charged for the additional time.

Our goal is to provide a convenient and flexible experience while ensuring you receive your rental equipment when you need it.

Your credit or debit card will be charged at the time your reservation is placed.